Shipping policy
At Estrella Swim, we are committed to delivering your order promptly and safely. Please read our shipping policy to understand how we handle processing, shipping, and delivery of your purchase.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Carriers
We work with reliable shipping carriers to ensure that your order reaches you in a timely manner. Shipping options and carriers vary depending on your location and the selected shipping method.
Estimated Delivery Times
Delivery times depend on your location:
- Domestic Orders: Typically delivered within 3–5 business days.
- International Orders: Delivery times vary by destination and can take 7–14 business days. Customs processing may cause additional delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location, order weight, and the chosen shipping method. Please note that shipping fees are non-refundable.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use the tracking number provided to monitor your shipment’s progress.
Shipping Issues
If your order is delayed or you experience any issues with delivery, please contact our customer service team at info@estrellaswim.com for assistance. Please ensure that your shipping information is accurate to avoid delays.
Important Information
Estrella Swim is not responsible for any delays caused by couriers, customs, or incorrect shipping addresses provided by the customer. If any delivery issue arises from an error in your shipping details, please contact us as soon as possible.
Contact Us
For any questions or concerns regarding our shipping policy, please email us at info@estrellaswim.com.