Return & Exchanges Policy
We want you to love your Estrella Swim pieces. If something isn’t quite right, we’ve got you covered.
Which Items Are Eligible for Return or Exchange?
We accept returns and exchanges within 14 days of delivery for items that meet all the following conditions:
- Unworn and in original condition
- Returned in original packaging
- Not visibly worn, washed, or altered
- Have all original tags and the hygienic liner still attached
- Packed securely to avoid damage in transit
Please note: Items purchased with a discount code over 15% off, items labeled as Final Sale, and all accessories (including towels, mirrors, scrunchies, and claw clips) are not eligible for return or exchange.
Are There Any Charges for a Return?
Yes. Return shipping costs are the customer’s responsibility and will be deducted from your refund. Original shipping fees are non-refundable.
Are There Any Charges for an Exchange?
Yes. Customers are responsible for the cost of shipping the item back to us for an exchange. We will cover the cost of shipping the new item to you once your exchange is approved. Exchanges are subject to product availability.
How Do I Start My Return or Exchange?
Simply email us at support@estrellaswim.com with:
- Your order number
- The item(s) you’d like to return or exchange
- A brief reason (just to help us improve!)
We’ll reply within 1–2 business days with the next steps.
Please do not send your item back before contacting us. Once your return request is approved, we'll provide you with the return instructions. Returns sent without prior approval will not be accepted.
How Soon Will I Get My Refund?
Once we receive and inspect your return, we’ll notify you by email. If approved:
Your refund will be issued to your original payment method within 5–10 business days. Return shipping costs will be deducted from your refund. Original shipping fees are non-refundable.
How Soon Will I Get My Exchange?
Once we receive and approve your exchange item, we’ll ship your new item within 3–5 business days and send you tracking details. If the item is out of stock, we’ll offer you a replacement or store credit.
What If I Receive a Wrong Item?
If you received a wrong item, please email us at support@estrellaswim.com within 3 days of delivery with:
- Your order number
- Photos of the incorrect item
We’ll make it right as soon as possible.
What Happens If My Return Doesn't Meet the Requirements?
If your return does not meet our eligibility requirements, it may be sent back to you at your expense and no refund or exchange will be issued.
Important Notes
Once an order has been marked as delivered by the shipping carrier to the shipping address provided at checkout, Estrella Swim is not responsible for packages that are lost or stolen after delivery. If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly for assistance.